Wayne Hiatt

 


(828) 557-3715

wayne@waynehiatt.com

 

Qualifications Profile

Experience/ Network Engineer:

Skills: Areas of Special Emphasis:

     Microsoft

o    Design, deploy, administer, upgrade and troubleshot Server NT, 2000, 2003, 2008 / 2008 R2 and 2012 / 2012 R2 platforms

o    Active Directory, DNS, DHCP, WINS, DFS, Certificate Services, File and Print Services, iSCSI, ADSIEdit, Group Policy

o    Hyper V 2008 R2, 2012 and 2012 R2

o    Lync 2010 and 2013

o    System Center Configuration Manager

o    System Center Virtual Machine Manager

o    IIS

o    SQL

o    Exchange 2003, 2007, 2010 and 2013 design, deploy administer and upgrade

o    PowerShell

     Cisco

o   ASA Configuration and Administration

o   Routing and Switching Design and Implementation

o   CUCM Administration and Troubleshooting

o   UCS Experience

o   Wireless LAN design and implementation

o   WLC and WCS

     Servers & SANs

o    Specialize in HP and Dell Servers. HP and Tegile SANs

o    Spec, build and deploy Servers and SANs in standalone, clustered and High Available configurations; setup and config LUNs and vDisks

o    Configure various hypervisors including VMWare, Hyper V and XenServer in standalone and failover cluster environments.

o    Configure iSCSI connections with MPIO

     Backup Solutions

o    Windows Backup

o    Symantec Backup Exec

o    Barracuda Backup Appliance

o    Dell AppAssure Backup Solution

     AntiVirus

o   Install, configure and maintain various AntiVirus solutions

     Citrix user support and basic administration

     Barracuda products (Virus and Spam Filter, Web Filter, backup solutions)

     Axis cameras and camera software

     Linux administration and installation and open source monitoring solutions

     Moodle LMS

     C#, Java and various scripting languages

Desktop Support:

     Desktop Operating system expertise including Windows 9x/2000/XP/Vista/7/8/8.1.

     Specializing in Microsoft product support and advanced configuration

     Training users on network use and security procedures

     In-depth knowledge of MS Office 2000/XP/2003/2008/2013

Leadership/Customer Service:

     Communicate effectively with diverse populations from top-level management to government officials to End users of various skill sets

     Providing superior internal and external customer service

     Work with customers to determine network needs

     Educate customers on various options and positive and negatives of each options and potential business impacts


 

Education: Western Carolina University, Cullowhee, North Carolina, Cum Laude
Bachelors of Science in Computer Science, Graduated December 2007
Minors in Mathematics and Computer Information Systems

 

 

Certifications: MCP ID 6310062

 

MCITP: Microsoft Certified IT Professional

  Lync Server Administrator 2010

MCTS: Microsoft Certified Technology Specialist

  Windows Server 2008 R2, Server Virtualization

  Microsoft Lync Server 2010, Configuring

  Windows Server Virtualization, Configuring

  Windows Server 2008 Network Infrastructure, Configuration

  Microsoft Exchange Server 2010, Configuring

MCP: Microsoft Certified Professional

  Managing and Maintaining an Microsoft Windows Server 2003 Environment

 

Cisco ID CSCO11488393

       CCNA

       CCNA Wireless

 

Achievements/ Innovative problem-solving skills

Strengths: Self-motivated, dedicated, and proactive

  Excellent troubleshooting and analytical skills

  Proven ability to quickly attain proficiency in emergent technologies


Professional Experience

 

Jul 2012 to Present Cherokee County Schools/Graham County Schools, NC

Wide Area Network Engineer

Split between two K-12 school systems doing tasks that include daily maintenance, break/fix, special projects and other tasks related to K-12 network and facilities maintenance. Activities include network evaluation, day-to-day network maintenance, break fix, hardware/software upgrades, network design and upgrades Project design and install includes: server builds, virtualization, exchange install and migration, Axis surveillance installation, Active Directory install and migration. Troubleshot system errors, virus removal, train users on new technologies. Implement best practices based on vendor. Improved network stability and functionality with limited resources.

  Identified weak areas in infrastructure and worked to strengthen them, implemented Linux based open source monitoring for proactive network outage response.

  Migrated email from hosted provider to internal Exchange 2013 with special configurations for filtering student email

  Deployed new wireless networks and switching upgrades to 802.11ac and 10GBE

  Maintained Learning Management Systems with latest patch levels and software revisions

  Implemented System Center Configuration Manager 2012 for software deployment as well as antivirus.

  Was often the go to person for complex tasks

 

Aug 2008 to Jul 2012 The Network Team, Inc, Monroe, NC

Network Engineer

Work in a fast paced self-directed environment that includes daily maintenance, break/fix, special projects and ground up network builds. Managed multiple customers simultaneously. Activities include network evaluation, day-to-day network maintenance, break fix, hardware/software upgrades, network design, ground up network build and overhauls. Project design and install includes: server builds, virtualization, exchange install and migration, Active Directory install and migration. Troubleshot system errors, virus removal, train users on new technologies. Implement best practices based on vendor. Worked on small networks through large enterprise networks. Always focused on providing the highest customer service.

  Stay current with emerging technologies

  Meet with prospective customers to listen to and understand current network needs and pain points, developed solutions and road maps for resolving issues

  Worked with sales staff on solutions for clients

  Was often called in on unique issues that required complex deep troubleshooting

Dec 2007 to Aug 2008 Westcare Health System, Sylva, NC

System Technician

Worked in a mid size health care facility providing end user support including but not limited to account creation, hardware installation, Citrix session and profile support, printer support, cable installation and more. Troubleshoot issues as far as I could before sending to tier 2 support technicians.

  Helped streamline the assignment of printers to users via a KixTart script and Active Directory groups.

  Learned valuable skills regarding large scale networks and Citrix server environments including roaming profiles and Group Policy

  Managed PHP intranet applications and databases.